Media spend on customer acquisition accelerates amid rush to AI: Gartner
Nearly two-thirds, or 62.6%, of media spend in 2026 is being directed toward conversion and awareness, a 10% increase from 2024, according to newly released data from Gartner’s CMO Spend Survey. The findings signal the importance of new customer acquisition and growth for marketers. Loyalty and retention now accounts for less than 15% of overall media spend, a 29% decrease over the same period.









